Frequently Asked Questions

Got a question about hiring with us? We’ve answered our customers’ most common ones here but if there’s anything else we can help you with, feel free to Contact Us.

We can reschedule your Hire order for you. Even if you don't have a new date agreed yet, we can keep your order open and you can confirm the date when you have it. Please let us know of any postponement using the contact widget located at the bottom left of all our site pages or by visiting one of our stores where the team will be more than happy to assist you.

Yes, the outfits you selected will still be available. Even when we discontinue a range, we always continue to fulfil any existing orders.

Yes, it’s fine to change the number of people in your group but we do ask for as much notice as possible. Please visit one of our stores where the store team can assist you with the change and provide you with an updated conformation of your order.

As you are required to try on your order at the time of collection, the store team will be there to assist and will always endeavour to resolve any issues with your order. In the unlikely event that replacement items are needed, it may be possible to send them directly to your address via courier, although this may incur a charge.

Yes – you can place both individual and group orders online.

You can complete your entire order online from start to finish, or, if you're not sure of your sizes, you can place your order online and opt to be fitted in any of our stores.

Our How to Hire and Group Hire pages will start you off in the right place.

Our standard hire period is seven days, with collection normally four days before your event, and return two days after.

If you need to extend your hire, you can do this at an additional charge - see below for more details.

You can arrange to collect your hire up to a week before the standard collection date for a one off fee of £15 per outfit.

If you return your hire after the return date, you'll be charged:
3-5 days - £10 extra per day
6-12 days - 50% of the cost of your order added to total
13-20 - 100% of the cost of your order added to total
Over 3 weeks - 100% of the cost of your order added to total for each subsequent week.

We recommend that you make your booking no later than 60 days in advance so we can ensure that we can provide your required style and size.

However, we can usually accommodate last-minute orders – if you order in store by 12noon and we have the stock available, we can do next day delivery for your Hire (some exclusions and charges apply - see our delivery page for details).

If you require a same day hire please visit your local store who may be able to assist you. Please be advise that all hires are subject to stock availability.

You can choose to pay a 50% deposit if your event is further than 30 days away, or opt to pay in full.

For online orders or orders placed in-store but being delivered to your home address, your balance will be automatically collected from the payment card you used for your deposit 28 days before your event. Your hire will only be despatched when full payment has been received.

If you booked in-store and are collecting from one of our stores, you can pay your balance at any time or when you pick up your order from your collection store.

If your event is less than 30 days away, you’ll need to pay in full when you order.

Yes, you can collect from any store you choose, and return to any store too. Different party members can even collect and return in different stores to each other if needed.

Yes, simply let the assistant know when booking where you would like to collect your suits.

We’re unable to release any order without card details as a security token. We’ll take your card details as part of the collection process but no money will be taken unless your hire order is returned damaged or with items missing.

If items in your order are not returned or is damaged, we reserve the right to take an additional payment up to the value of the lost or damaged item(s). For more information on these costs, please see our terms and conditions, or ask in store.

Yes, all they need to do is book an appointment at their preferred store. At the appointment they will need to know the Party name, event date and their order number, this way the store can locate their order and proceed with assisting them.

All our products are subject to availability. Products may not be available for one of two reasons:

1. Due to popular demand the product has now sold out
2. The product has been discontinued

If you have already placed an order for a product that has a banner stating it is unavailable, please do not worry, we will look to fulfil your order as originally agreed. We do ask that if measurements have not been completed against your hire that these are provided as soon as possible. Please remember that we ask for sizes to be provided NO LATER than 60 days before your function date. If you do have any questions or concerns regarding your order, please do not hesitate to contact us.

Our jackets for hire start at chest size 34 and go up to 60 in most styles, and our trousers start at waist size 28 through to 56.

Not every style comes in every size, so please check individual product pages or pop into one of our stores to make sure it’s available in your size.

For more information on sizing, click here.

Younger children can hire from our kids range which runs from around a 20 inch chest and 20 inch waist (2-3 years) to a 30 inch chest 26 inch waist (11-12 years) in most styles.

Please check individual items to confirm availability. If you're still not sure, feel free to book an appointment to visit one of our stores to have your young party members measured up.

Our top hats come in a range from a size 6.5 (equal to a head circumference 21 inches/53cm) to a size 8 (head circumference of 25.5 inches/65cm). To measure your hat size, follow your head circumference above the ears using a tape measure, approximately 1 inch above your eyebrows and a little less than 1 inch above your ears.

We aren't able to offer alterations on our hire garments. If hire doesn't work for you and you wish for a more personalised garment then we recommend you try our Tailor Me service.

We don’t offer suits specifically for teenagers, however depending on how tall or broad they are, it might still be possible to hire from our adult range. Most of our ranges are available in small sizes, starting from a 32 inch chest and a 28 inch waist. We especially recommend our slim fit Moss London range for teenagers.

For boys smaller than this, we would suggest our kids range, which goes up to a 30 inch chest and 26 inch waist in most styles.

Please check individual items to confirm availability.

We can provide a courier delivery to your home address, or even straight to your venue at a cost of £8 for UK mainland delivery.

Need your order on a Saturday? We also offer a mainland UK Saturday service for £12.50 (subject to availability please visit one of our stores to confirm this option).

For more information, please see our delivery pages.

If you need a hire last minute, we recommend you visit one of our Moss Bros branches to place an order. If they have the hire stock in store, they can create an order for you on the spot.

If the store doesn't have the item(s) you're looking for in your size, as long as you place your order in store by noon and request a courier service then we can get the goods to you the following day (excluding Sunday and Bank Holidays). We have a range of options including Saturday delivery, next day delivery, next day by noon, and even next day by 10.30am. For a full list of our delivery services, including prices, please click here.