FAQs


Got a question about hiring with us? We’ve answered our customers’ most common ones here but if there’s anything else we can help you with, feel free to Contact Us.

Can I place my hire order online?

Yes – you can place both single and group orders online. You can complete your entire order online and have it delivered to you, or you can place your order online and opt to be sized and collect your order from any of our hire stores. Our How to Hire and Group Hire pages will start you off in the right place.

How long can I hire for?

Our standard hire period is 5 days, with the collection date and the return date 2 days before and after your event. Need it for longer? That’s fine - you can extend your hire for an extra charge. If you are ordering online, Sundays don’t count as part of the standard 5-day hire - e.g. if your delivery is on Thursday and your event is on Saturday, you won’t be expected to return your hire until Tuesday.

What are the prices of extended hire?

Collect up to a week before the standard collection date for a one off £15 per outfit.

If you need to return after the standard return date, you'll be charged:
3-5 days - £10 extra per day
6-12 days - 50% of your Package and Items cost added to total
13-20 - 100% of your Package & Items cost added to total
Over 3 weeks - 100% of your Package & Items cost added to total for each subsequent week

How far in advance should I book?

We strongly recommend you make your booking at least 60 days in advance so we can guarantee we can provide your required style and size. We can usually accommodate last-minute orders – if you order in-store or online by 3pm and we have the stock available, we can do next day delivery for your Hire (some exclusions apply depending on postcode). Your delivery date cannot be the same as your event date and you must provide your sizes at the point of ordering online.

What is the initial payment?

You can choose to pay a £10 deposit or 50% deposit if your event is further than 28 days away, or opt to pay in full.

For online orders or orders placed in-store but being delivered to your address, your balance will be automatically collected from your account you used for your deposit 28 days before your event. Your Hire will only be despatched when full payment has been received.

If you booked in-store and are collecting from one of our stores, you can pay your balance at any time or when you pick up your order from your collection store.

If your event is less than 28 days away, you’ll need to pay in full at the point of order.

How do I hire for Royal Ascot?

Special Hire durations and prices apply during Royal Ascot week because of exceptional demand. You can hire a suit for Royal Ascot online or in store. Read our guide on how to back a winner in the style stakes.

Can I return my suit to a different store to the one I collected from?

Yes, you can opt to return to any of our hire stores when selecting your delivery and return options.

Can I book in one store and collect from another?

Yes, simply leave a deposit when you book in-store and pay the balance at your chosen collection store.

Do I have to leave a security deposit?

We’ll take your card details as part of the collection process but no money will be collected unless your hire order is returned damage or with items missing. We’re unable to release any order without card details for the security deposit.

If your Hire is returned late or damaged (see clause 6 of the hire agreement), we reserve the right to take an additional payment up to the value of £100 for evening wear, £200 for morning wear and £400 for highland wear.

Can different members of the wedding party go to different stores for fittings and collection?

Yes, and you can manage everyone’s requirements online. Party members going to a different store to the organiser will need to know the organiser’s booking store and party name – e.g. The Jones Party at the Reading Branch – as well as the event date.

What are the smallest and biggest sizes available?

Our jackets start at chest size 34 up to 60. Our trousers start at waist size 28 through to 56. Not every style comes in every size, so please check individual product pages to make sure it’s available in your size.

What are the smallest junior sizes?

Junior jackets start at chest size 20 up to 32. Junior trousers start at waist size 18 through to 30. Not all styles are available in junior sizes so please check individual product pages to be sure.

What is the size range for your top hats?

Adult Grey - 6.5 to 8
Junior Grey - 6.5 to 6 3/4
Adult Black - 6 5/8 to 7 ¾

Do you alter any of the garments?

No. We recommend you try our Tailor Me service if you'd like a personalised garment.

Do you hire out dinner suits for young children and teenagers?

Young children can hire from our Junior range. We don’t offer suits specifically for teenagers, however depending on how tall or broad they are, it might still be possible to hire from us. Our Esquire and Ventuno dinners suits are our smallest in a size 28S jacket and size 24/29 trousers, while the skinny fit of our Moss London range may also suit teenagers, starting from size 34S jackets and 28/30 trousers.

What age does the junior wear start from?

Between 3 or 4 years of age, depending on the child’s size.

Do you hire out suits for interviews or funerals?

Yes – try our range of lounge suits. If you can visit us in-store, our Tailoring Experts will be glad to help you find an outfit that’s appropriate for the occasion. We also have Junior options if you have a little one to dress.

Do you hire out suits for interviews or funerals?

Yes, we have a range of lounge suit options. The "Sandown" and “Moss1851” (grey), the "Harrow" (black) and the Ted Baker Lounge Lizard (blue). Junior options are also available.

Can I get samples of fabric?

Yes, we hold samples of all our accessory fabrics and selected suit fabrics. Please Contact Us and we’ll get a sample out to you if it’s available.