FAQs


Got a question about hiring with us? We’ve answered our customers’ most common ones here but if there’s anything else we can help you with, feel free to Contact Us.

Yes – you can place both individual and group orders online.

You can complete your entire order online from start to finish, or, if you're not sure of your sizes, you can place your order online and opt to be fitted in any of our stores.

Our How to Hire and Group Hire pages will start you off in the right place.

Our standard hire period is five days, with collection normally two days before your event, and return two days after.

If you need to extend your hire, you can do this at an additional charge - see below for more details.

If you are ordering online, Sundays don’t count as part of the standard five day hire - for example, if your delivery is on Thursday and your event is on Saturday, you won’t be expected to return your hire until Tuesday.

You can arrange to collect your hire up to a week before the standard collection date for a one off fee of £15 per outfit.

If you return your hire after the return date, you'll be charged:
3-5 days - £10 extra per day
6-12 days - 50% of the cost of your order added to total
13-20 - 100% of the cost of your order added to total
Over 3 weeks - 100% of the cost of your order added to total for each subsequent week.

We recommend that you make your booking at least 60 days in advance so we can guarantee that we can provide your required style and size.

However, we can usually accommodate last-minute orders – if you order in store or online by 3pm and we have the stock available, we can do next day delivery for your Hire (some exclusions apply depending on postcode - see our delivery page for details).

Please note that to use this service your delivery date cannot be the same as your event date and you must provide your sizes at the point of ordering online.

You can choose to pay a 50% deposit if your event is further than 28 days away, or opt to pay in full.

For online orders or orders placed in-store but being delivered to your home address, your balance will be automatically collected from your account you used for your deposit 28 days before your event. Your hire will only be despatched when full payment has been received.

If you booked in-store and are collecting from one of our stores, you can pay your balance at any time or when you pick up your order from your collection store.

If your event is less than 28 days away, you’ll need to pay in full at the point of order.

Special hire packages and prices apply during Royal Ascot week because of exceptional demand.

Other than that, the process is the same as normal - check out our how to hire pages, or pop into one of our stores to find out more.

Read our guide on how to dress for Ascot.

Yes, you can collect from any store you choose, and return to any store too. Different party members can even collect and return in different stores to each other if needed.

Yes, simply let the assistant know when booking where you would like to collect your suits.

We’re unable to release any order without card details as a security token. We’ll take your card details as part of the collection process but no money will be taken unless your hire order is returned damaged or with items missing.

If items in your order are not returned or is damaged, we reserve the right to take an additional payment up to the value of the lost or damaged item(s). For more information on these costs, please see our terms and conditions, or ask in store.

Yes, and you can manage everyone’s requirements online. Party members going to a different store to the organiser will need to know the organiser’s booking store and party name – e.g. The Jones Party at the Reading Branch – as well as the event date.

Our jackets for hire start at chest size 34 and go up to 60 in most styles, and our trousers start at waist size 28 through to 56.

Not every style comes in every size, so please check individual product pages or pop into one of our stores to make sure it’s available in your size.

For more information on sizing, click here.

Younger children can hire from our kids range which runs from around a 20 inch chest and 20 inch waist (2-3 years) to a 30 inch chest 26 inch waist (11-12 years) in most styles.

Please check individual items to confirm availability. If you're still not sure, feel free to pop into one of our stores to have your young party members measured up.

Our top hats come in a range from a size 6.5 (equal to a head circumference 21 inches/53cm) to a size 8 (head circumference of 25.5 inches/65cm). To measure your hat size, follow your head circumference above the ears using a tape measure, approximately 1 inch above your eyebrows and a little less than 1 inch above your ears.

We aren't able to offer alterations on our hire garments, but we recommend you try our Tailor Me service if you'd like a personalised garment.

We don’t offer suits specifically for teenagers, however depending on how tall or broad they are, it might still be possible to hire from our adult range. Most of our ranges are available in small sizes, starting from a 32 inch chest and a 28 inch waist. We especially recommend our slim fit Moss London range for teenagers.

For boys smaller than this, we would suggest our kids range, which goes up to a 30 inch chest and 26 inch waist in most styles.

Please check individual items to confirm availability.

We can provide a courier delivery to your home address, or even straight to your venue at a cost of £8.95 for UK mainland delivery.

Need your order on a Saturday? We also offer a mainland UK Saturday service for £12.50.

For more information, please see our delivery pages.

If you need a hire last minute, we recommend you visit one of our Moss Bros branches to place an order. If they have the hire stock in store, they can create an order for you on the spot.

If the store doesn't have the item(s) you're looking for in your size, as long as you place your order in store by 3pm and request a courier service then we can get the goods to you the following day (excluding Sunday and Bank Holidays). We have a range of options including Saturday delivery, next day delivery, next day by noon, and even next day by 10:30am. For a full list of our delivery services, including prices, please click here.

Can't visit a store? Our online hire service is available anytime, but please ensure you place your order a minimum of 72 hours in advance of your event.

Yes, we hold samples of all our accessory fabrics and selected suit fabrics. Please contact us and we’ll get a sample out to you if it’s available.